Pet Planet HK Customer Privacy Policy

This Pet Planet HK Customer Privacy Policy discloses how Pet Planet (“Pet Planet”, “we” or “us”) collects, stores and handles the Personal Data of its customers and visitors to the petplanet-hk.com. To better understand how Pet Planet HK uses your collected data please read this Privacy Policy carefully. By providing your Personal Data to us, you are accepting this Privacy Policy and the collection, usage, access, transfer, storage and processing of your personal information as described.

1. Our Commitment to Protect Your Privacy
This outline of our company practices and your choices concerning the collection and handling of Personal Data is to allow you to make informed decisions and to take away any concerns you might have about supplying your Personal Data (as defined below) to us. At Pet Planet, we are dedicated to protect your personal and data privacy.

2. The Personal Data We Collect
The information we request from you on our website and other channels, which might be used to personally identify you, includes but is not limited to:
a. Your personal information for instance your name, date of birth, gender, passport or other personally identifiable number and information about your registered status with any of our subsidiaries, associated companies and/or business associates;
b. Your contact information for instance your email addresses, mailing addresses, fax numbers and telephone numbers;
c. Your business information for instance company name, associated contact information and business title;
d. Your relocation details for instance moving schedules, family members’ personal information, destination contact information and information related to special needs;
e. Your answers to market surveys and contests conducted by us or on a third-party company.
Some of your personal information and contact information are required for our services and if you fail to supply such Personal Data as requested, we may be unable to deliver you our services in full.

3. Purpose for Data Collection and Usage
We may use your Personal Data for one or multiple of the following purposes:
a. For allowing you full access to the online services available at any of our websites and/or through other telecommunication channels;
b. For proof of identity in connection with any of the services or products that may be supplied to you;
c. For promotional, marketing and customer relationship purposes, such as sending you updates on our offers and services and conducting market research;
d. To contact you in order to assist you with your enquiries;
e. For the usage through any of our subsidiaries, associate companies and/or business associates regarding any of the above purposes.
We may from time to time use collective non-identifying information about our clients to improve our website and/or our services and products. This means we may provide this information to third parties. However, this information will never identify any individual in particular. Without your prior consent, we will not knowingly or intentionally use or share the Personal Data you provide to Pet Planet in ways unrelated to the above-mentioned purposes.

4. Disclosure and Transfer of Personal Data
Pet Planet HK is an international pet relocation company with operations, offices, affiliates and business partners situated worldwide. Therefore, the Personal Data you submit to us in one country may be transferred, used, processed, stored and accessed worldwide in one or more additional countries, as described in this Privacy Policy.
In addition, we may release and transfer Personal Data to (whether within or outside of your jurisdiction) our subsidiaries, associated companies, business associates, service providers, and other persons who we consider appropriate, in connection with the services and products provided to or requested by you. We may release this information to simplify communication of news and information about such services and products and otherwise for the purposes mentioned above, under Section 3, “Purposes for Data Collection and Usage”.

The entities with which we may share your Personal Data include but are not limited to:
i. any agent, contractor or third party service provider who delivers administrative, marketing and research, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to Pet Planet in connection with the operation of its business;
ii. any affiliate companies, including but not limited to, Black Star Lemonaide Ent.; Galaxy Moving; Pulse Relocations; Triple Happiness Trading; Phoenix International; Pine Curtain Productions
iii. other business partners such as air carriers, land or sea transport operators and other companies involved in providing customer service or fulfilling customer requests;
iv. credit, debit and /or charge card companies and/or banks;
v. credit reference agencies;
vi. medical professionals, insurers and clinics/hospitals.
vii. government or non-government authorities, agencies and/or regulators;

Where permitted by appropriate local law, we may also release your Personal Data to third parties:
when obligatory by law, by court order, or in response to a search warrant or other legally valid inquiry;
(ii) to an investigative body;
(iii) to enforce our contracts with you;
(iv) when requested by other government or law enforcement authorities (such as immigration and customs control and/or border control agencies);

with your express consent, or, (vi) pursuant to our good faith belief that revelation is obligatory by law or otherwise necessary to the establishment of legal claims or defenses, to obtain legal advice, to exercise and defend our lawful rights, to protect our rights or assets and those of our subsidiaries or associated companies, or to protect the life, body or property of an individual. This also applies when we have reason to believe that releasing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Please be aware that the Personal Data that Pet Planet gathers or acquires may be transferred to jurisdictions that offer lesser protection of Personal Data than that provided in your jurisdiction. By submitting personal information to us or using any Per Planet HK’s website, you understand and agree to such possible transfers.

5. Our Commitment to Personal Data Security
To sustain the accuracy of the Personal Data, as well as to prevent unauthorized access and ensure the right use of Personal Data, we have implemented appropriate administrative, physical and technical measures to protect and secure the Personal Data we collect.
As stated above, in some instances we might entrust Personal Data to third party service providers (including service providers outside of your jurisdiction), binding them to protect the security of Personal Data and only to use it for the purposes we agree with.

6. Use of Cookies on the Pet Planet HK Website
Our company website uses a browser feature called cookie. A cookie is a small data file that is stored by your Web browser on your computer's hard drive. They are used to help track clicks and pass information as you go through the pages within the Pet Planet HK’s websites. We may also use cookies to tell us when you last visited our websites, to assist with login and your use of the websites after login and to support the administration of your use of features and programs on our site.
We also use a technology known as clear gifs which are typically stored in emails to help us confirm your receipt of our emails to provide you a more personalized experience.

Disabling / Enabling Cookies:
All browser releases from 4.0 and more recent have a "cookie filter" integrated in the Privacy settings. You have the ability to accept or decline cookies by changing the settings in your browser. However, you may not be able to use all the interactive features on our site if cookies are disabled completely. You need to set each browser on each device you use to surf the web. You should repeat this procedure with each browser one if you use multiple (e.g. Internet Explorer, Safari, Google Chrome, Firefox, etc.). Likewise, if you connect to the web from multiple devices (e.g., work and home), you need to set each browser on each device. Whilst currently we are only using cookie in the ways we have stated out, new cookies will be implemented as necessary in order to improve our website.

Log Files
We might collect information regarding your IP address, domain name, browser type and access time. This information is used for our own research purposes and is separated from the Personal Data. In rare cases, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the website.

7. Per Planet HK’s links to Other Websites
This Site contains links to other websites that may be operated by third party companies with different privacy practices. Remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

8. Access and Corrections to Your Personal Data
If you wish to attain a copy of any of your Personal Data, if you believe that your Personal Data which we gather and maintain is incorrect, or if you believe that the Personal Data held by us was used beyond the scope of the purpose as above or was acquired by fraudulent or illegal means or distributed to a third party without your prior consent, please write to us at the address below. Request regarding access or correction to, or deletion of Personal Data or for information regarding policies and practices and kinds of Personal Data held by us must be in writing and sent to us via postal mail at the following address:
Pet Planet HK, 9B, 2F, Tai Wan Old Village, Lamma Island, Hong Kong

We may charge a reasonable fee for the processing of any data access request.

9. Data Controller
Any Personal Data provided to or collected by Pet Planet HK is controlled primarily by Pet Planet HK.

10. Client’s Choice
You always have final choice and control over the Personal Data we store, as well as the kinds of information you would like to receive from us.
If you decide not to be contacted for further information or follow up, please write to us at the address:
Pet Planet HK, 9B, 2F, Tai Wan Old Village, Lamma Island, Hong Kong

11. Retention of Data
All your Personal Data will only be kept for a limited duration that is suitable to the purpose for which it was processed and for as long as required by appropriate law.

12. Changes to Privacy Policy
We will post on our website at www.petplanet-hk.com any changes to this policy with the effective date of the changed policy, so that you can be up-to-date of the way we collect and use your Personal Data at any time. If at any point we decide to use the Personal Data you submitted under this current policy in a way that differs substantially from the privacy policy that applied at the time of that submission, you will be informed and given the chance via the website, email or in writing to opt out or otherwise avoid such usage.

This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.