Timing

Want to reduce stress?

We suggest planning how to move your pet at least six months in advance. In some cases this is the minimum. Either to complete certain procedures required by destination laws and regulations, or because of the possible complexity of your requirements. To help eliminate unnecessary stressors, everyone's overall needs must be addressed with that understanding.

Helpful Hints:

  • Shipping during week days is preferable since typically, full service staff are on duty and that simplifies communication.

  • Peak Season rushes can limit resources and service capabilities so you need to book early

  • Origin and destination quarantine, or boarding space can be limited, or become full so ask for early availability.

FAQ

The Journey

Will my pet be safe?

Airlines and commercial air charter companies follow IATA regulations to ensure the safety each animal throughout transit. Some basics of how to move are:

Containers
Containers must allow an animal enough space to turn about normally while standing, to comfortably stand, and sit erect or lie in a natural position. You may provide you own crate, but remember, Pet Planet and the airline(s) will accept containers that do not meet guidelines.

Grouping
Remember, animals may become stressed and aggressive when traveling by air and should not be placed in the same container unless they are young puppies or kittens. This practice is subject to approval of all parties involved in the transportation.

At the Airport
Remember, we consider pets to be friends and family however, to authorities they are “Live Cargo”. There are special requirements regarding check in time, handling and other factors you must be aware of.

In transit
Animals travel in the pressurized cargo hold of the plane. Select airports have on site facilities for the animals to rest and stretch their legs. But standard procedure is for the animal to remain in the container throughout the journey.

At Destination
In certain cases you can be present to greet your pet at the air port, but in most you will have to await delivery to residence.

FAQ

Documents & Customs

The laws, regulations and guidelines relating to international animal transport vary by country. Each country has a process that can be unique, complex and lengthy. The minimum required documentation is:

  • Color copy of the owner's current Passport (1st page)
  • Current, original Rabies Vaccination record
  • Current, original Health Certificate

There can be many other documents required to import an animal and in some cases government approval and export documents are required in order to successfully send out an animal. Additionally, if your pet is transiting through a third country, there can be additional documentation required to successfully complete the transition.

To avoid complications, please call so we can personally answer your questions and provide follow up information.

PET PLANET HK

HAVE QUESTIONS?

We are animal lovers… The staff is here to make sure that you feel comfortable and we want to make sure you get the right information in a timely manner.

Relocating is incredibly stressful to humans and we understand most of what is happening. Imagine how any critter feels being sent down that rabbit hole? Pet Planet is ready to support you as early as possible so animals can settle into their destination swiftly and peacefully.

Feel free to contact us any time with questions or queries regarding how to move your beloved family member.