Reduce Stress

We suggest planning at least six months in advance. In some cases this is the minimum to satisfy destination requirements, or navigate the complexity of your relocation.

Helpful Hints:

  • Weekday shipping is preferable. Full staff at each step are typically on duty to simplify communication.

  • Peak Season rushes can limit resources and service capabilities so you need to book early

  • Space for quarantine or boarding can be limited, or become full, so ask for early availability.

FAQ

How Long?

Air shipping is measured in hours, with certain exception. Airlines that fly pets are those normally flown as a passenger.

Limitations!

Peak moving season coincides with the school summer holidays. Airlines experience peaks around holidays so it is best to avoid these if possible.

Quarantine…

Quarantine is host country specific, not globally uniform. Make sure to have your pet’s health info available when checking.

IS YOUR PET FIT FOR TRAVEL?

Aggressive, sick, elderly, feeble, disabled and snub nosed animals are generally subject to greater risk when being transported. For Example:

  • Due to respiratory issues, transport of snub nose animals during the summer is not recommended by veterinarians worldwide, and in some cases it is prohibited by the airlines.
  • Aggressive animals are known to injure themselves and handlers during transit. Also, there have been cases of aggressive animals escaping from containers and exposing themselves to great risk.
  • Old, sick or injured animals are less able to cope with transportation stress.

This type of relocation should be carefully considered and requires additional planning, time and possibly money. Although the transport of certain pets might require creative solutions, we will work closely with you to ensure no one is left behind.

ARE PROPER VACCINATIONS IN ORDER?

Rabies vaccinations and microchipping of cats and dogs for international transport is a global requirement, no exception. Additional vaccinations can be required depending on the destination. Those are:

There is no set template. Some countries can have similar guidelines, but each country has it own regulations so be sure to seek professional advice. And please be sure to have your pets' up to date medical records available for this conversation.

The Journey

Will my pet be safe?

Airlines and commercial air charter companies follow IATA regulations to ensure the safety each animal throughout transit. Some basics of how to move are:

Containers
Containers must allow an animal enough space to turn about normally while standing, to comfortably stand, and sit erect or lie in a natural position. You may provide you own crate however airline(s) and this organization will NOT accept containers that do not meet guidelines.

Grouping
Animals may become stressed and aggressive when traveling and should not be placed in the same container unless young puppies or kittens. This practice is subject to approval of all parties involved in the transportation.

At the Airport
We consider pets to be friends and family however, they are transported as “Live Cargo”. There are special requirements regarding check in time, handling and other factors due to this fact. 

In transit
Animals travel in pressurized air cargo holds. Select airports have on site facilities to rest animals. Typically however, animals tend to remain in the container throughout the journey.

At Destination
We use only the best Agents. In certain cases you can be present to greet your pet at the air port, but in most you will have to await delivery to residence by a delivery agent.

FAQ

Crating?

Your pet’s size will determine which is needed. We can provide all sizes of IATA acceptable, standard crate sizes including advice regarding which would be most appropriate .

Large Dogs!

Custom solutions are available when the largest standard crate is too small, or if an animal requires specialty,  IATA compliant crating. This requires additional time so be sure to inquire early on.

Food & Water?

Food & water are provided during transportation. It will be given regularly to your pet and takes place when a pet is not actively being transitioned. You may supply your own food and water containers, especially for dietary purposes.

Airline Restrictions!

Certain airlines restrict numbers of animals per flight and also the types of breed. Large groups of animals may need to travel on separate flights. Certain breeds or types of animals may require special charter arrangements.

Documents & Customs

The laws, regulations and guidelines relating to international animal transport vary by country. Each country has a process that can be unique, complex and lengthy. The minimum required documentation is:

  • Color copy of the owner's current Passport (1st page)
  • Current, original Rabies Vaccination record
  • Current, original Health Certificate

There can be many other documents required to import an animal and in some cases government approval and export documents are required in order to successfully send out an animal. Additionally, if your pet is transiting through a third country, there can be additional documentation required to successfully complete the transition.

To avoid complications, please call so we can personally answer your questions and provide follow up information.

PET PLANET HK

HAVE QUESTIONS?

We are animal lovers… The staff is here to make sure that you feel comfortable and we want to make sure you get the right information in a timely manner.

Relocating is incredibly stressful to humans and we understand most of what is happening. Imagine how any critter feels being sent down that rabbit hole? Pet Planet is ready to support you as early as possible so animals can settle into their destination swiftly and peacefully.

Feel free to contact us any time with questions or queries regarding how to move your beloved family member.